Legal
Vessel Taxi LLC — Last updated: May 6, 2026
This Privacy Policy describes how Vessel Taxi LLC (“Vessel,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our ride-matching service, visit our website at vesselrides.co, or otherwise interact with us by phone, text message, or email.
Vessel is a phone-based service that connects riders with reliable local drivers. Riders request rides by calling or texting Vessel. We coordinate the match and confirm the booking. Riders pay drivers directly. We are not a rideshare app, and we do not process ride payments through this platform.
By using our service or website, you agree to the practices described in this policy. If you do not agree, please do not use the service.
We collect the following categories of information directly from you when you contact us, sign up for our waitlist, or request a ride:
We do not collect Social Security numbers, government identification numbers, financial account numbers, or payment card information through this service. Riders pay drivers directly in cash or check; we never see those funds.
We use the information we collect for the following purposes:
This section describes our SMS messaging practices and is provided to comply with applicable carrier and regulatory requirements. Please read it carefully.
Consent to receive messages. By providing your phone number on our waitlist form, by texting Vessel, or by calling Vessel and providing your number, you consent to receive text messages from Vessel related to your ride requests, service updates, and our pre-launch communications. Messages may be sent using an automated dialing system.
Types of messages you may receive.
Message frequency. Message frequency varies based on how often you use the service. For active riders, expect approximately one to five messages per ride request.
Message and data rates. Message and data rates may apply. Vessel does not charge for sending or receiving SMS messages, but standard carrier rates from your mobile provider apply.
How to opt out (STOP). You can opt out of SMS messages from Vessel at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message we send. After you opt out, we will send one final confirmation message acknowledging your request, and you will not receive further SMS from us. Note: opting out of SMS may prevent us from confirming ride bookings via text.
How to get help (HELP). Reply HELP to any Vessel message and you will receive a response with our contact information and a link to this policy. You can also email us directly at founder@vesselrides.co.
We share information only as described below. We do not sell your personal information.
No sharing of mobile information for marketing. Vessel does not share your mobile phone number, SMS opt-in status, or text message content with third parties or affiliates for their marketing or promotional purposes. Mobile information collected through SMS opt-in will not be shared with third parties or affiliates for marketing purposes. Information sharing to subcontractors in support of services provided by Vessel (for example, customer support or messaging delivery) is permitted, and those parties are not permitted to use the information for any other purpose.
Sharing with drivers to fulfill rides. When you request a ride, we share the trip details necessary for a driver to evaluate and accept the request, including pickup location, destination, time, ride size, and your first name and phone number once a driver has accepted. Drivers are independent contractors who agree to handle this information solely for the purpose of completing your ride.
Service providers. We use third-party service providers to operate our service, including telecommunications carriers (for example, Twilio) for SMS and call routing, email service providers, and cloud hosting providers. These providers process information only on our behalf and only as necessary to provide their service to us.
Legal compliance and safety. We may disclose information when required by law, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Vessel, our users, or the public.
We retain personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our agreements.
You have the following rights regarding your personal information:
To exercise any of these rights, contact us at founder@vesselrides.co. We will respond within a reasonable timeframe.
Vessel's services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected information from a child under 13, we will delete it promptly. Parents or guardians who believe a child has provided information to us should contact us at founder@vesselrides.co.
We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through our service, by email, or by a notice on our website. Your continued use of Vessel after any change indicates your acceptance of the updated policy.
If you have any questions, requests, or concerns about this Privacy Policy or our handling of your information, please contact us:
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